Shipping and Refund Policy
Doorstep Mobile Repairing is the operator of (https://www.doorstepmobilerepairing.net/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1.1 Subject to stock availability: We try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait for restocking of the ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Warranty Returns
Doorstep Mobile Repairing will happily honor warranty claims on our wide range of ERD Chargers, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Doorstep Mobile Repairing to process your warranty and once warranty claim is confirmed, you will receive the choice of:
(a) Refund to your payment method
(b) A replacement item sent to you (if stock is available)
4. Parcels Damaged or Lost In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
5. Refund or Replacement Policy
5.1 Process for parcel damaged in-transit
We will process a refund to your payment method or replacement as soon as the courier has completed their investigation into the claim.
5.2 Process for parcel lost in-transit
We will process a refund to your payment method or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
5.3 Process for Dispatched Orders
We will process a refund in case of any cancellations made after an item is dispatched. We will refund the amount after deducting the shipping costs to your payment method.
6. Delivery Terms
6.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 business days.
6.2 Same Day Dispatch
Orders placed before 04 PM - IST will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Tuesday -Sunday from 1100 to 1700 hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
6.3 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Customer service
For all customer service enquiries, please phone us at 7278116968.
We are available 24 hours!